Lightspeed Reviews
Lightspeed Customer Reviews (15)
- Most recent
- Oldest
Verified Buyer
Verified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerLightspeed Customer’s Q&A
Lightspeed Features and Benefits
Key Features and Benefits of Lightspeed:
-
Multichannel and Multilocation Management:
- Manage multiple locations and outlets seamlessly.
- Real-time cross-location inventory management.
- Stock transfers between stores.
- Location comparison reporting to track performance across locations.
-
Inventory Management:
- Automated recurring orders to avoid stock shortages.
- Real-time inventory tracking across all stores.
- Low-stock alerts to ensure timely restocking.
-
Fully Integrated Payments:
- Accept various payment methods, including buy now pay later, Google Pay, Apple Pay, and major cards.
- Integrated payments for seamless transaction processing.
-
Real-Time Reporting and Insights:
- Detailed sales reports, employee performance, and customer data.
- Sophisticated reporting for informed business decisions.
-
Customizable Menu and Floor Plan:
- Create and manage menus with ease, including adding photos and descriptions.
- Adjustable floor plans to optimize staff and customer flow.
-
Tableside Ordering and Takeout/Delivery:
- Mobile service for taking orders directly from customers.
- Process takeout and delivery orders in one system.
-
Staff Management:
- Customized access for staff members to see only what they need.
- Employee reports and scheduling integrations for efficient staffing.
-
Integration with Tools and Systems:
- Integrations with accounting software like Xero, QuickBooks, and MYOB.
- API access for custom workflows and connections.
- Marketing integrations with email, chat, or SMS systems.
-
24/7 Support:
- Personalized 24/7 support available in various regions.
- Live chat, email, and phone support for immediate assistance.
-
Offline Mode:
- Reliable technology that functions even without an internet connection.
These features and benefits make Lightspeed a comprehensive solution for retail, hospitality, and golf businesses, enhancing their operations and customer experiences.
Lightspeed Pricing
Lightspeed HQ offers various pricing plans for its POS systems, tailored to different business needs:
Retail POS Pricing
- Basic: $89 USD/month, ideal for essential day-to-day needs for independent retailers. Includes 1 register, integrated payments, inventory management, and basic reporting.
- Core: $149 USD/month, suitable for retailers seeking management tools to facilitate business growth. Includes extra locations and additional registers.
- Plus: $289 USD/month, designed for advanced customization and ease of scalability in established retail operations. Includes integrated payments, inventory management, access to supplier catalogs, and built-in eCommerce.
Restaurant POS Pricing
- Essential: $239 CAD/month, includes multiple revenue center support for hotels, raw API access, and customizable POS features.
- Premium: $499 CAD/month, connects all departments with customizable POS, menu manager, floor plans, advanced insights, integrated payments, and more.
Subscription Fees
Cloud POS software is typically sold through a monthly subscription fee, which can range from $50 to $130 per month per POS terminal, depending on the plan and add-ons.
Transaction Fees
For businesses that prefer to pay per transaction, the fees can range from 0.5% to 3% per transaction, depending on the provider.
Hardware Costs
The cost of hardware varies but typically includes the cost of tablets (ranging from $400 to $1,200) and additional items like credit card readers and barcode scanners.
Payment Method
Lightspeed Payments offers a range of payment methods to ensure a seamless and secure checkout experience. Key features include:
- Credit and Debit Cards: Accepts major credit and debit cards.
- Digital Wallets: Supports Apple Pay and Google Pay.
- Contactless Payments: Enables quick and secure contactless transactions.
- Recurring Subscriptions: Facilitates recurring billing for subscription-based services.
- Buy Now, Pay Later: Offers flexible payment options for customers.
- Cryptocurrency: Accepts cryptocurrency payments (available in the US).
- Integrated Reporting: Provides comprehensive payment reports.
- Chargeback Management: Assists with chargeback and dispute management.
- PCI DSS Compliance: Ensures bank-level security for all transactions.
For eCommerce, Lightspeed integrates with over 100 payment gateways, allowing businesses to choose the best option for their needs. The platform also supports ACH transfers and wire instructions for funding.
For in-person payments, Lightspeed Payments can be used at various locations, including fairs and markets, accepting both cash and mobile payments.
The goal is to provide a fast, secure, and convenient payment experience for both businesses and customers.
Lightspeed FAQs
Lightspeed Alternatives
Top 10 LightspeedHQ alternatives:
- Square Point of Sale - Known for its ease of use and comprehensive features.
- Shopify POS - Ideal for unifying in-store and online sales.
- Heartland Retail - Optimized for quick response and multi-store management.
- Clover - Offers a range of hardware options and robust software.
- QuickBooks Point of Sale - Integrates seamlessly with QuickBooks accounting software.
- Retail Pro - Suitable for larger retail operations with extensive inventory management.
- Rain Retail - Cloud-based POS with strong eCommerce integration.
- LS Retail - Comprehensive retail management system.
- Epos Now - Flexible and scalable POS solution.
- Toast POS - Tailored specifically for the restaurant industry.
How To Open A Lightspeed Account?
To open an account on lightspeedhq.com, follow these steps:
- Visit the LightspeedHQ website and navigate to the account creation page.
- Select the type of account needed, such as Retail, Restaurant, or eCommerce.
- Fill in the required information, including personal details, business information, and contact details.
- Choose the appropriate Lightspeed product based on the business needs.
- Submit the application and wait for confirmation.
For credit accounts, go to the customer profile in Lightspeed Retail, click on Account, and then click +Create Account Now. Optionally, set a Credit Limit and save changes.
For Lightspeed Accounting, contact the account manager to create the account and connect it to the point of sale system.
For funding via ACH, log in to the customer portal, go to My Account, and click on Fund Transfers. Follow the instructions to complete the ACH transfer.
For domestic and international wire instructions, use the provided bank details and ensure the correct account type is selected.
For further assistance, contact Lightspeed's customer service.
Lightspeed Return Policy?
LightspeedHQ's return policy is designed to be customer-focused and flexible. Customers can return items for store credit or a full refund depending on the original payment method. The policy includes the following key points:
- Number of days or deadline to return the product.
- Type of refund (store credit, exchange, full refund).
- Required information for the refund (receipts, credit card, etc.).
- Conditions the product must meet to be valid for return.
- Return locations for products bought in-store or online.
- Shipping costs for returning products purchased through eCommerce.
For store credit refunds, the customer must be associated with the return invoice. If the original sale was processed as a walk-in, a customer can still be added to the return invoice later. The return process involves generating a return invoice, removing non-returned products, and selecting the original payment method for the refund. If the original payment has not been settled, most payment processors require clicking Void instead of Refund.
For eCommerce returns, the policy includes details on which items can be returned or exchanged, which products are final sale, the time frame for requesting a refund or exchange, and how to initiate the process.
The policy aims to balance the retailer's revenue needs with providing excellent customer service. A clear return policy sets customer expectations and protects against complaints.
Explore Similar Stores
See All Stores
